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A Call for Customer Service in the Outdoor’s World
In the hunting industry, I think, more than any other customer service is key. While it may seem like a large industry, the whole six degrees of separation comes into play. You will always find someone who is connected to someone else or who pro staffs with said individual. Growing up when I worked fast food I was taught the customer was always right, that is a philosophy that I have carried with me ever since.
My family and I recently purchased a bow holder from a well known company, it just so happened we were sponsored by this company as well. Upon receiving our product we tried it out to make sure it worked as stated, it did not. I was bummed, but thought I would do the right thing (or so I thought) and I went to the secret page and asked for help or suggestions with the problem I was having. Instead of getting help, I was talked down to, made to seem as if my knowledge of the woods and hunting was sub par, so much to the point that I was asked if I knew which way to screw in a bow hanger. Of course my answer was “righty tighty leftie loosie”.
The owner of the company and I had agreed on an amicable solution on how to try to solve this problem and I was happy with the effort he was putting forth, then it happened. The staff manager chimed in and voiced his desire to void our contract. In the midst of the discussion and trying to explain what our problem was, and a few others having the same, we were knocked down, shut up, and then deleted along with every comment or statement which was stating there was a fault with their product.
I understand that no one likes to hear that there is a flaw in their product, but it happens to the best of us, learning to accept the criticism is how we grow stronger and better. I was trying to get a bow holder to screw into a tree, I was told to take a drill to the woods, I do not want to take a noisy drill to the woods, nor should I have to, I was told to take a hammer or a punch, again why should I have to? I want something that will catch easy and hold.
I am a disabled veteran, I cannot stand and put 200 lb plus of force onto this product for it to go into a tree, nor should I have to. When marketing should they not explain this? Should it not be made known that those with minimal upper body strength may not be able to use the product?
I am a woman, but I am also a hunter. I expect the same respect when I question a product or have a problem with one as the man who says his works fine. Why is my word any less credible? I know it is a mans world, I was Army, one of the few women in my unit, i was a steelworker, one of only 10 in the plant and the only one in my department, I get it, I have had to prove and earn my way my whole life. It is time that the world realized women are people too.
I recently read that women make up only 11% of the worlds hunters, but that 11% is growing and with word of mouth a bad review of product is all it will take to ruin a company in this industry. I may be only a small fraction of that 11%, but I do expect respect.
Aug 27, 2015 | Category: Blog, Jeana's Corner | Comments: 2
Jeana,
That is absolutely ridiculous! I completely agree with you. I have been in the same position. I was sponsored by a call company, and as soon as I had a problem with customer service, they dropped me like a bad habit, even though it was their mistake that could have been easily forgiven/forgotten with an apology and/or explanation. These big companies can try to sweep us under the rug with no respect given, but it is unacceptable. Something needs to change to wake up people and make them realize not all girls are just looking for attention by wearing camo!
Kelsey
I am sorry you had a similar experience. I completely agree with you on the camo issue. I see girls/women wearing it every day as a fashion statement for the very reason you mentioned ( attention) most would not survive an hour in the woods if dropped or left there. It irritates me, much in the same reason that when I got out of the Army it irritated me to see people who had never served wearing BDUs or Army/ Military patches. I feel that it is not just a fashion statement for me, but a way of my life. It is part of who I am and who i will always be. As for these companies who refuse to acknowledge that women are hunters and people too, I do not think they will last long. More women are becoming actively involved in the outdoors and it is something I do not see going away.
Jeana